On very rare occasions, such as server crashes, purchasing a product will not grant the promised reward in-game, i.e. purchasing a private server.
We are more than happy to give the promised-but-not-received reward to you, however we cannot refund Robux from these purchases.
If you or someone you know has encountered this issue, please create a Support Ticket on our Discord server.
Please note you will need to provide proof of purchase in order to receive the promised reward. To provide proof of purchase:
Our staff team will review your data and proceed from there.